Vauxhall - Ridiculous!!!!

[freebiequeen84]

:mad: I'm so annoyed, I just need to vent.

Bought a brand new Vauxhall in March - and have had nothing but problems ever since.

It went it with a "snag list" within 4 weeks of me buying it - they fixed most of them but I still have one HUGE ongoing problem - The petrol guage doesn't work.

Apparantly this is a well known Vauxhall fault (according to the man on the service desk) and the fact that everytime I get a courtesy car from there it does the same thing - suggests that perhaps it is. But one question remains. Why the bloody hell can't they fix it??!?!?! They inform me that Vauxhall are looking for a remedy, and nobody can do anything about it until they find one.

They also charged me today for the use of a courtesy car and also for the insurance on it. I'm outraged!

I'd also bet the cost of the car on the fact that the petrol guage won't be fixed this week either!!!! :mad:

[hewhoisnotintheknow]

sounds like you got a dud, i would contact HQ and try to reject it

[freebiequeen84]

Can I do this now though? The car is now 7 months old.

To be quite honest, I'd rather just give the damn thing back and buy a Volkswagen instead. :rotfl:

[TiTheRev]

Can I do this now though? The car is now 7 months old.

To be quite honest, I'd rather just give the damn thing back and buy a Volkswagen instead. :rotfl:
That IS a joke ;)

[banger9365]

i think it says in your waranty book you can have a courtesy car upto a vectra if your is having waranty work done on it for free ,it mite have changed since i last looked at a warranty book (i am the sad one that sits and reads it all)
my old vectra was in my local dealers every other month put my astra has not been once with them because they have not touch it been to another dealer and thats been only once for a service,try a different dealer and ring VX HQ up

[TiTheRev]

Can I do this now though? The car is now 7 months old.

To be quite honest, I'd rather just give the damn thing back and buy a Volkswagen instead. :rotfl:
For a particularly problem vehicle Vauxhall should be able to just buy the car back, ive known VW to do the same...but they dont go wrong so often ;)

[AdrianHi]

They have 3 chances to fix the problem then you can legally reject the car.

[hewhoisnotintheknow]

For a particularly problem vehicle Vauxhall should be able to just buy the car back, ive known VW to do the same...but they dont go wrong so often ;)

do you want me to get my reliability chart out again!

[TiTheRev]

do you want me to get my reliability chart out again!
Surely VW was better than Vauxhall??? :rotfl:

[Dan29]

Surely VW was better than Vauxhall??? :rotfl:

Nope (http://www.reliabilityindex.co.uk/man_index_2.html?apc=3128339010848601&searchtype=relindex#)! :rotfl:

EDIT: List in order from most reliable manufacturer to least:

SUZUKI 33.52
HONDA 34.00
MAZDA 37.51
SKODA 49.98
TOYOTA 65.22
HYUNDAI 65.34
NISSAN 67.04
CITROEN 67.23
FORD 70.55
KIA 72.27
MINI 72.88
PEUGEOT 74.51
LEXUS 77.56
VAUXHALL 80.45
VOLKSWAGEN 81.74
BMW 86.10
MCC 88.30
DAEWOO 91.59
MITSUBISHI 92.87
SEAT 94.76
SUBARU 97.67
ROVER 97.79
FIAT 101.83
VOLVO 108.52
RENAULT 112.83
MERCEDES 116.27
MG 120.08
SAAB 124.33
AUDI 135.50
JAGUAR 137.16
CHRYSLER 152.19
ALFA ROMEO 155.59
LANDROVER 211.71
JEEP 224.60
PORSCHE 240.01

[TiTheRev]

1.29 in it???

Must have caught VW on an off day ;)

[Dan29]

1.29 in it???

Volkswagens cost much more though; makes you wonder what people are paying the extra for when VW are so far behind Citroen, Ford and Peugeot.

PS Apologies to OP for going off-topic.

[AdrianHi]

Nope (http://www.reliabilityindex.co.uk/man_index_2.html?apc=3128339010848601&searchtype=relindex#)! :rotfl:

EDIT: List in order from most reliable manufacturer to least:

SUZUKI 33.52
HONDA 34.00
MAZDA 37.51
SKODA 49.98
TOYOTA 65.22
HYUNDAI 65.34
NISSAN 67.04
CITROEN 67.23
FORD 70.55
KIA 72.27
MINI 72.88
PEUGEOT 74.51
LEXUS 77.56
VAUXHALL 80.45
VOLKSWAGEN 81.74
BMW 86.10
[snip]
LANDROVER 211.71
JEEP 224.60
PORSCHE 240.01

If I remember correctly this reliability index score is a function of "frequency of failures per car made" combined with "cost of fixing". So the fact that Porsche sits at the bottom of the list does not mean it is the least reliable car here, it just means then when it does go wrong it's very expensive to fix which is what earns it a poor index score.
At this point I suggest that VW fails less often than a Vauxhall but when it does, costs more to fix.
The cars at the top of the list both fail rarely and are inexpensive to fix when they do.

[Dan29]

If I remember correctly this reliability index score is a function of "frequency of failures per car made" combined with "cost of fixing". So the fact that Porsche sits at the bottom of the list does not mean it is the least reliable car here, it just means then when it does go wrong it's very expensive to fix which is what earns it a poor index score.
At this point I suggest that VW fails less often than a Vauxhall but when it does, costs more to fix.
The cars at the top of the list both fail rarely and are inexpensive to fix when they do.

Yes that's a good point - see http://www.reliabilityindex.co.uk/index_pop.html although I find their explanation a bit contradictory.

You can do a more detailed car-by-car comparison using the site, e.g.:

Vauxhall Astra (98-04): 56.96. Time off the road 1.86 hours. Average repair cost £225.70.

VW Golf (97-04): 89.61. Time off the road 2.17 hours. Average repair cost £286.34.