Botched paint job - 7 years ago

[loofer]

It's quite apparent from some angles/shades of light that the paint on my car door isn't consistent with the rest of the car. I couldn't tell when I bought the car.

A HPI check didn't show up any previous accidents. I didn't check the Service History printout (3 pages) as all the stamps were in the service book and consistent with the mileage.

Upon inpecting the Service History printout for the last 7 years - (it was on finance/lease to a business I think) it shows that Bodywork Repair was carried out to the tune of about £2000 from VW back in 2001.

Although whoever signed for the job on completion was the customer and signed to say they were satisfied with the quality of the work done at the time.

I was not the customer so VW don't really have a Sales of Goods/Services contract with me.
The job was done 7 years ago
It is possible that the door could have been repainted by somebody else in the last 6 years.Can I make any form of claim for bad workmanship?
The original dealership that did the job is based down south and I'm in the north west, if my claim is valid, would my local dealer be obliged to correct the job?
How do I go about getting this sorted?
Thanks

[goldspanners]

How do I go about getting this sorted?



you pay for it to be repaired,like anyone else would.
the job is 7 years old, the car is older than this obviously so there isnt any warranty,and i doubt there will be an anti perforation warranty as you never bought the car new.

i doubt it would cost £2000 to sort even although vw charged this a local body repair centre should be able to spray it for much less maybe £200 - £300 max. but it will never match the rest of the car.

[Hintza]

I agree with the above, all too long ago and to me a seven year old car is entering banger category where you would expect blemishes.

Have you tried polishing it that might help? Obviously it wasn't that bad when you bought it or you would have noticed then.

[loofer]

LoL the paint is nowhere near a major concern for me, just that I noticed it and thought I would see if I could chance it.

I would expect any reputable bodyshop to be able to match a repaint as far as it woudn't be noticeable at all... maybe my expectations are too high.

Weather (or whether) the job was done 7 years ago or 7 days ago doesn't detract from the fact that the paint doesn't match - bad workmanship.

It's really slight mis-match and I would only get it redone if somebody would do it for about £70 (extremely unlikely) - that's how much it bothers me. I'm just looking for a free ride.

[goldspanners]

in other word a joker.

[vikingaero]

LoL the paint is nowhere near a major concern for me, just that I noticed it and thought I would see if I could chance it.

I would expect any reputable bodyshop to be able to match a repaint as far as it woudn't be noticeable at all... maybe my expectations are too high.

Weather (or whether) the job was done 7 years ago or 7 days ago doesn't detract from the fact that the paint doesn't match - bad workmanship.

It's really slight mis-match and I would only get it redone if somebody would do it for about £70 (extremely unlikely) - that's how much it bothers me. I'm just looking for a free ride.

Well if you're chancing it why not spend the £70 on a County Court Summons? :rolleyes:

[blue_haddock]

You've got two hopes and bob has just left the building...

[harveybobbles]

So the £2000 probably included a load of stuff that wasn't needed. Thats how they make their money.
A neighbour LIGHTLY scuffed my dad's Accord bumper so he took it to Honda for an estimate for repair and they wanted to fit a new bumper at a cost of £500! So I had it sprayed at work for a hundred notes and got the neighbour to cough up.

Also, the £2000 repair could be anything. Does it state on the print outs that it's the same panel's that you're referring to? It could have had a slide into a kerb in the snow and bust an alloy and a suspension leg and possibly the a/c compresser.

Another thing - maybe they too chose to get it done for £70 and their mate in the VW dept raided the parts bin for a load of spares to flog on ebay. It happend - a mate of mine works for ****** and often does this.

Plus the panel could have been resprayed yet again.

My last also, - HPI only record it if it's been written off, not just for a panel replaced or a bumper scuffed.

[jeannieblue]

you pay for it to be repaired,like anyone else would.
the job is 7 years old, the car is older than this obviously so there isnt any warranty,and i doubt there will be an anti perforation warranty as you never bought the car new.

i doubt it would cost £2000 to sort even although vw charged this a local body repair centre should be able to spray it for much less maybe £200 - £300 max. but it will never match the rest of the car.
Surely you can't say that! Cost shouldn't come into it. If they paid to have a paint job then the colour should match. But then your eyes goldie aren't very good are they.

I think OP is right, paint should match.

I've been asking our bodyshop to touch me up for ages and they still haven't done it.

[MrsE]

Surely you can't say that! Cost shouldn't come into it. If they paid to have a paint job then the colour should match. But then your eyes goldie aren't very good are they.

I think OP is right, paint should match.

I've been asking our bodyshop to touch me up for ages and they still haven't done it.

Perv alert!;)

[maniac886]

Surely you can't say that! Cost shouldn't come into it. If they paid to have a paint job then the colour should match. But then your eyes goldie aren't very good are they.

I think OP is right, paint should match.

I've been asking our bodyshop to touch me up for ages and they still haven't done it.


:rotfl: :rotfl: :rotfl:

[goldspanners]

I've been asking our bodyshop to touch me up for ages and they still haven't done it.

a woman like you, they must be far too fusy then.;)

[loofer]

So the £2000 probably included a load of stuff that wasn't needed. Thats how they make their money.
A neighbour LIGHTLY scuffed my dad's Accord bumper so he took it to Honda for an estimate for repair and they wanted to fit a new bumper at a cost of £500! So I had it sprayed at work for a hundred notes and got the neighbour to cough up.

Also, the £2000 repair could be anything. Does it state on the print outs that it's the same panel's that you're referring to? It could have had a slide into a kerb in the snow and bust an alloy and a suspension leg and possibly the a/c compresser.

Another thing - maybe they too chose to get it done for £70 and their mate in the VW dept raided the parts bin for a load of spares to flog on ebay. It happend - a mate of mine works for ****** and often does this.

Plus the panel could have been resprayed yet again.

My last also, - HPI only record it if it's been written off, not just for a panel replaced or a bumper scuffed.
It doesn't have a breakdown of what was repaired but I had already assumed it would have been light/moderate damage for it to cost that much. (It was only about 4 months old when the repair was done- ouch!)

I also acknowledge that that particular door could have been done by anybody at any point in the vehicle's lifetime.

Depending on the response I got on this forum, If I had a legal standing (which it appears I don't) I would have contacted the dealer to find out if they had kept details on their records of what work was done to the car.

[Conor]

]
I think OP is right, paint should match.
.

And that's right. However you've got new paint matching in with old paint. The new paint will maintain its original colour a lot longer than the old paint which would have been degrading a few years so several years down the line, you'll end up with a mismatch. It's basic chemistry/physics. The only time the two are likely to fade at the same rate is if the repair was done in the first couple of years and even then, only if its a colour not noted for fading quick as reds are.

[BillScarab]

Surely if you bought the car with mismatched paint you haven't got a leg to stand on? I would have thought if you tried to claim in the small claims court they would just throw it out and say you should have checked more carefully. Caveat Emptor etc.

[jeannieblue]

But the paint job was only 7 years ago. And re a previous poster, reds don't fade like they used to.

Should've matched it up properly in the first place. I would complain. Mainly because I am good at complaining.

[jeannieblue]

a woman like you, they must be far too fusy then.;)
I know! I can't quite understand it myself. I'm only after a little touch up round the front bit. You'd think they'd oblige.

[lincroft1710]

If the paint doesn't match in certain light conditions, then in certain other light conditions it will match!

[maniac886]

I know! I can't quite understand it myself. I'm only after a little touch up round the front bit. You'd think they'd oblige.


:eek: :eek: :eek:

[loofer]

The car was first registered on 24/04/01 ... the document shows the accident repair carried out on 09/10/01... I wouldn't have expected the original paint to have deteriorated within a matter of months... even if the car was built 6 months before first registration

I wouldn't be making a claim against the person I bought the car from... it was bought from private individual... so sold as seen.

I'm 'alleging' that the bodywork didn't match the paint correctly. I could ring the garage to find out if they got records and if the door was done. I would just have no way of knowing/proving if the door had been resprayed again since.

I'll tell you what... I shall seek advice from CAB/local trading standards.:D Let you know what they say.

Either I'll get it re-sprayed for nothing (unlikely) or I just carrying on driving happily as I am.

[Wig]

There's no way you have any right to any repair. You don't have a contract with the original repairer, and even if you did, after 6 years any claim would be timed out, and that's not even taking into consideration of other factors like, acceptance of the repair as satisfactory, expectant quality of the repair to last a certain length of time.


This is why if you need a door or a wing resprayed they should do the whole
side of the car, so that you do not see differences between the doors and the wings.


The reason you see the difference in different lights is because of the UV properties of the paint. It is impossible to match a paint to the existing paint on a car, that's why they do the whole side of the car.

[goldspanners]

I'll tell you what... I shall seek advice from CAB/local trading standards.:D Let you know what they say.

Either I'll get it re-sprayed for nothing (unlikely) or I just carrying on driving happily as I am.

i would save my self the embaresment and just do the later. or pay for it myself.

[jeannieblue]

The car was first registered on 24/04/01 ... the document shows the accident repair carried out on 09/10/01... I wouldn't have expected the original paint to have deteriorated within a matter of months... even if the car was built 6 months before first registration

I wouldn't be making a claim against the person I bought the car from... it was bought from private individual... so sold as seen.

I'm 'alleging' that the bodywork didn't match the paint correctly. I could ring the garage to find out if they got records and if the door was done. I would just have no way of knowing/proving if the door had been resprayed again since.

I'll tell you what... I shall seek advice from CAB/local trading standards.:D Let you know what they say.

Either I'll get it re-sprayed for nothing (unlikely) or I just carrying on driving happily as I am.

Go for it - I mean, what have you got to lose? Common sense?

Or you could just have it resprayed yourself and then you would feel a lot more relaxed knowing that the colours match. And that could be a bit cheaper than going to court.

[vikingaero]

I'm 'alleging' that the bodywork didn't match the paint correctly. I could ring the garage to find out if they got records and if the door was done. I would just have no way of knowing/proving if the door had been resprayed again since.

If I were the original garage I would shred the records as I wouldn't be required to keep these documents for more than 6 years.

And don't take your "claim" to TS or CAB. Both organisations are woefully understaffed and CAB often rely on volunteers and they really don't need to give wastrels like you any of their precious time.

[jeannieblue]

And I've still not been touched up..

[vikingaero]

And I've still not been touched up..

I would touch you up but I've been painting all day and I'm knackered. :D

[jeannieblue]

Tomorrow's another day.. ;)

[maniac886]

Tomorrow's another day.. ;)

What do you need touching up?:confused:

[jeannieblue]

I would touch you up but I've been painting all day and I'm knackered. :D
Quick post some more ----- you're on 1666 - bit evil that.. :D

[jeannieblue]

What do you need touching up?:confused:
Its a bit that goes all curvy round the side to the front.. you can hardly see it until you get up close and run your hand over it.

[Ionkontrol]

Your are buzzing mate, all body repairs come with at maximum, (main dealers incl), 3 years warranty. Paint it again or machine polish it out. Jeez.

[maniac886]

Its a bit that goes all curvy round the side to the front.. you can hardly see it until you get up close and run your hand over it.

Front bumper?:confused: :rotfl:

[jeannieblue]

Front bumper?:confused: :rotfl:
Its over the arched bit - curves out and round ..

[maniac886]

Its over the arched bit - curves out and round ..


Its getting a bit saucy for the motoring board!:eek:

[ryandj]

It is almost impossible to match the colour exactly as everyone has said already. I cannot believe that you would even think of bothering to try and get money back for this. You say in your first post...

Although whoever signed for the job on completion was the customer and signed to say they were satisfied with the quality of the work done at the time.

So you have no chance of getting the money back or the work done for free. The car is 7 years old anyway, and it hasn't bothered you until now!

[jeannieblue]

Its getting a bit saucy for the motoring board!:eek:
I know - but how else could you liven up a 7 years old paint job? :D

Besides, I work with mechanics (technicians if you are in a stealership) all day and its innuendos all day long.............. :D

But seriously, I do need a touch up job, but they ignore me when I ask for one!! :rotfl: :rotfl: :rotfl:

[BillScarab]

I wouldn't be making a claim against the person I bought the car from... it was bought from private individual... so sold as seen.


I think you've answered your own question there to be honest.

[loofer]

Haha... some people here make things too personal. Calling others a "wastrel" and all sorts.

Not all of us are well (or even remotely) versed on consumer rights and contract law.

I was/am not bothered about the paint on the door as far as having an urgent need to get it resprayed, however, I wasn't sure if I was "entitled/had the right" to see if I could get the job done by the company again. It was simply a case of "If I can... then why not". Call it cheeky ...agreed, but I would never go as far as demanding that the garage re-do the work.

is it a crime for me to find out if I have some legal protection and excercise my rights (even if it does mean being pedantic)?! I came on here to find out but it appears you can get slated for having the audacity to ask for some advice/direction.

Similarly, many of us are not aware of the technicalities around spray painting etc. Many of us would always expect a paint to match providing you have the correct paint code. Yes common sense would say that after a period of time (?) the original paint may not be as intended from the factory... but this less than 6 months after first registration.

In my first post I acknowledged that I wasn't the original customer and so had no contract. I acknowledged that it was a considerable time ago. I acknowledged that I had bought it sold as seen so was not in dispute with seller.

Thank you all anyway

[ryandj]

It surely is a case of common sense! And it was not applied in this case.

[raskazz]

There's no way you have any right to any repair. You don't have a contract with the original repairer, and even if you did, after 6 years any claim would be timed out, and that's not even taking into consideration of other factors like, acceptance of the repair as satisfactory, expectant quality of the repair to last a certain length of time.

If the OP did have a contract with the original repairer could the Latent Damage Act 1986 not come into play to override the usual 6 year limitation?

[jeannieblue]

It surely is a case of common sense! And it was not applied in this case.
Yes, but not all of us have that quality. And I've not exactly been exemplary on this thread.... its hard at times to behave... :o

[Wig]

Its over the arched bit - curves out and round ..

You're talking about your beetle bonnet.

[jeannieblue]

You're talking about your beetle bonnet.
Oooh no..........

Not got a beetle - no offence anyone, but I don't like them - and the vase is naff... :o

It's only a little touch up that I need. I wouldn't have noticed it but when I washed it, and gently rubbed the palm of my hand over the curved arched bit, that I felt it wasn't as it should be, and when I looked, I could see that there were a couple of points that needed attention.

[maniac886]

Oooh no..........

Not got a beetle - no offence anyone, but I don't like them - and the vase is naff... :o

It's only a little touch up that I need. I wouldn't have noticed it but when I washed it, and gently rubbed the palm of my hand over the curved arched bit, that I felt it wasn't as it should be, and when I looked, I could see that there were a couple of points that needed attention.

A picture of the damage may help us judge the best way of fixing it. ;)

[goldspanners]

A picture of the damage may help us judge the best way of fixing it. ;)

good point maniac,nobody can really understand the bit you are talking about jeannie,post a picture of said part.:D

[jeannieblue]

good point maniac,nobody can really understand the bit you are talking about jeannie,post a picture of said part.:D
Well ....

it is dark now - so I will try and take a picture of it tomorrow - but not sure if it will show up, it is so delicately marked. And how do I get pictures from my phone (not got a camera) on to the pc etc???

Its getting a tad technical............ :o :o :eek:

I could probably send a picture of my villa from when I went on holiday - my son took my pics off phone and put them on the lap top. I don't know how to do it myself.. :o

[jeannieblue]

Aw bu**er it...........

I'm so naff at the IT stuff. Been right click and copy on photo's and then go to paste on here and its not happening.......... :confused:

I'm sulking now... :mad:

[maniac886]

Aw bu**er it...........

I'm so naff at the IT stuff. Been right click and copy on photo's and then go to paste on here and its not happening.......... :confused:

I'm sulking now... :mad:


So am i, I am dissaponted!;)

[jeannieblue]

So am i, I am dissaponted!;)
I did try..........:mad: damn computers

Honest...... am in such a sulk I am going to bed. Going to bed anyway as am kernackered

Night folks


PS Missing MrsE :o :o :o :o :o :o :o :o

May be she'll come back ..... :D

[MrsE]

I did try..........:mad: damn computers

Honest...... am in such a sulk I am going to bed. Going to bed anyway as am kernackered

Night folks


PS Missing MrsE :o :o :o :o :o :o :o :o

May be she'll come back ..... :D

You email that photo to me Jeannie & I will upload it onto here for you:rotfl: :rotfl: :rotfl: :rotfl: :rotfl: :rotfl: :rotfl: :rotfl: :rotfl:

Still game:D ;)