nevster11
24-07-2008, 1:41 PM
What can I do?
I found cheap insurance through MSE which included (Free) RAC cover for the car. Great, I thought, Martin will be proud!
Last night, my girlfried had the car when it refused to start outside her place of work. I rang the RAC because the policy was in my name only to be told by the emergency hotline that I only had personal cover and that if I needed them to attend for her it would cost £87.50 by credit card. I duly coughed up, then checked with the insurance company who said that we were definitely BOTH covered for breakdown in that car. Callled RAC customer service, who also said we were both covered and that the emergency call had been mishandled? Today they confirmed a reimbursement by CHEQUE and also apologised for any inconvenience? I'm angry on 2 counts, the failure at the point of need and the slow route they chose to give me my money back.
Do I have cause to expect some form of compensation or should I just make life hell for the RAC sales rep in the local shopping mall?
I found cheap insurance through MSE which included (Free) RAC cover for the car. Great, I thought, Martin will be proud!
Last night, my girlfried had the car when it refused to start outside her place of work. I rang the RAC because the policy was in my name only to be told by the emergency hotline that I only had personal cover and that if I needed them to attend for her it would cost £87.50 by credit card. I duly coughed up, then checked with the insurance company who said that we were definitely BOTH covered for breakdown in that car. Callled RAC customer service, who also said we were both covered and that the emergency call had been mishandled? Today they confirmed a reimbursement by CHEQUE and also apologised for any inconvenience? I'm angry on 2 counts, the failure at the point of need and the slow route they chose to give me my money back.
Do I have cause to expect some form of compensation or should I just make life hell for the RAC sales rep in the local shopping mall?